Position Title: Wish Manager
This position manages all aspects of the wish experience, including but not limited to: transportation, accommodations, services, project planning, medical equipment, collection of necessary forms, and development of itineraries within the established policies and procedures set by Make-A-Wish® America and the local Make-A-Wish® chapter, for eligible wish children. S/he is responsible for maintaining a high degree of diplomacy and customer satisfaction to both internal and external constituents, including wish children, wish families, volunteers, medical professionals, vendors, donors, and co-workers. This person will identify and obtain donated resources to be used towards wishes, as well as stewards in-kind wish donors. This position must be comfortable working with and mentoring volunteers who help engage wish families through the Make-A-Wish journey. Additionally, this person will must be comfortable with handling difficult conversations with a high degree of customer service. This is a fast-paced position that requires attention to detail and flexibility with rapidly changing situations.
The ideal candidate will be detail oriented with the ability to multi-task, as well as possess excellent organization, written and oral communication skills. Exceptional customer service skills required with ability to maintain confidentiality regarding sensitive client information. Knowledge of the Salesforce database system is a plus. This individual should be an effective problem solver and have a BA/BS as well as 2+ years of non-profit, social services, project management, or comparable experience.
For consideration, please email resumes and cover letters to email@example.com.
If you are interested in volunteer opportunities with our chapter, please visit our Volunteer Services page and fill out the online application to become a volunteer wish granter.